Selling your phones shouldn't be a hassle.
A prepaid shipping label will be provided within minutes of your approval of our quote. An updated quote will be provided prior to processing if the order does not match original quote or the equipment is damaged or locked; we will contact you to discuss the available options.
Expedited processing and payment. All devices inspected within 7 days of receipt of your shipment. Once inspected, all devices are securely wiped and all information is removed.
All payments are made within 14 days of inspection and final quote approval. Payment options include check, PayPal, ACH, or house credit towards accessories.
Quick, easy, and safe
Once we receive your shipment, you will receive payment within 14 days unless updates to the quote are required.
Shipping label provided via email within minutes of quote approval. Once received, if any devices need to be returned to you we cover the shipping.
7/7/7/7 Process overview
7 days to accept your initial quote via email link.
7 days to ship your devices using prepaid shipping label(s).
7 days for your shipment to be inspected once received. If updates to your initial quote are required, you will have 7 days to approve the revised quote.
7 days to receive your payment once you approve your final, revised quote. If no updates to your initial quote are required, you will be paid within 7 days of order inspection.
Flexible payment options
We provide multiple payment options to meet your needs. Check, PayPal, and ACH (Automated Clearing House) are all available. We also have the unique ability to open a house account to purchase accessories for your new devices!
Huge selection on devices available for buy back
One of the largest buyback catalogs in the industry.
Securely wiped for peace of mind>
Once devices are inspected to match the condition and the quote provided, devices are securely wiped and all information is deleted.
Great and speedy service! I highly recommend Custom Buyback. They offered the highest competive price for my iPhone 6, and their customer service is phenomenal. I plan on using their services for the foreseeable future!
Seamless and great company to work with. Transaction could not have gone smoother. Received check even earlier than I expected. I would recommend Custom Buyback to others and already have based on my first experience
Completely trustworthy and upfront with any issues! I would highly recommend Custom Buyback before selling anywhere else. I felt Custom Buyback is fair when coming up with a value/purchase price and they make it a very easy process. Couldn't imagine going anywhere else.
Below are the following condition terms we use:
The device is used but fully functional. May have light to moderate signs of use. Find my iPhone and any type of activation lock including Google or Samsung lock or 4 digit password lock must be turned off. Device can be activated with it's original carrier and does not have any un-paid bills or blacklist status. Samsung Device Warning (Watch out for LCD burn) Any device with LCD burns must be considered damaged condition.
The device must power on. Cracked screens or any other physical damage is okay. LCD may have spots or burns. Find my iPhone and any type of activation lock must be turned off. Device can be activated with it's original carrier and does not have any un-paid bills or blacklist status.
The device does not power on or has a financial obligation such as un-paid bills. Find my iPhone and any type of activation lock including Google or Samsung lock must still be turned off.
The device is iCloud locked, Google locked, Samsung locked, or has any type of activation lock preventing the use of the device to normal capacity.
1.) Launch the Settings app from the Home screen of your iPhone or iPad.
2.) Now tap on General.
3.) Scroll all the way to the bottom and tap on Reset.
4.) Tap on Erase All Content and Settings.
Please contact your Custom BuyBack representative to request additional labels. We can provide up to 5 additional pre-paid labels.
No, All shipping cost associated with shipping your quoted items to and from Custom Buyback are paid by us.
If your device has any type of water or liquid damage we will consider your device in broken condition.
All memory cards and sim cards will be shredded for your security once we receive your device at our warehouse.